Flexible
Acom’s end-to-end digital architecture integrates voice (radio and telephone), data, paging and video transmitted over a LAN or a Web browser to provide unmatched flexibility and ease of use. Operating on a local-area or wide-area backbone, a single Acom switch can support large-capacity, region-wide or country-wide dispatch systems.
Highly interoperable with radio
Acom’s high degree of interoperability supports communications across a wide spectrum of radio bands and dissimilar communications interfaces, including P25, OpenSky®, iDEN®, TETRA, EDACS®, SMARTNET®, SmartZone®, MPT 1327 and LTR®. This ensures that agencies with diverse radio equipment can communicate.
Full-featured, easy-to-integrate telephony package
Acom offers a feature-rich telephony communications package. This includes functionality that integrates with standard analog subscriber and exchange ports as well as ETSI ISDN and E1 QSig.
It also includes:
- Automatic Call Distribution
- Call Event Applications
- Recorded Voice Announcement
- Interactive Voice Response
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Redundant
Acom can be configured for full redundancy with "hot-standby" equipment. This ensures the highest levels of system integrity and reliability that are so crucial in a mission-critical environment. It also makes Acom the ideal solution for integrated communication-and-control operations and consolidated dispatch facilities, as well as backup, remote or mobile-dispatch points. Acom is also ideal for integrating with or replacing legacy communication systems.
Suitable for large or small operations
The size of an Acom system can range from a few dispatchers operating in a fixed or mobile environment to 100+ operators that are centrally located or distributed across multiple communication sites. Communication facilities located in different geographical areas can be networked to provide distributed switching and wide-area control. This improves efficiency and operational effectiveness and provides maximum security and reliability.
Configurable
Acom’s Windows®-based consoles offer intuitive, easy-to-use interfaces that can be configured to provide any mission-specific functionality your organization requires.
VoIP-capable
Acom provides the ideal platform to implement communication technologies such as Voice-over-Internet-Protocol (VoIP) and "digital-at-the-desktop" functions.
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Several basic components form the foundation of the Acom system architecture and contribute to its high system capacity, functionality, configurability and redundancy.
These components are:
- The Acom Line Subrack (ALS)
- The Acom Console Unit (ACU)
- The Acom DS3 Subrack (ADS)
ACOM LINE SUBRACK (ALS)
The Acom Line Subrack (ALS) provides the connection to external field equipment, whether it is radio, telephone, digital I/O or data. Acom has a range of card types that allow it to be matched perfectly to the intended application. The ALS connects the external equipment to the Acom switch through a T1 or E1 link over either a direct wire-line connection or an IP network connection. This gives Acom a variety of sophisticated switching, conferencing, multiplexing and digital signal processing (DSP) capabilities.
The powerful DSP capabilities of the ALS allow it to perform a multitude of audio tone signaling and audio processing functions that enhance the system’s audio performance. All incoming audio is converted to a digital signal before it is passed to the switch for audio routing.
ACOM CONSOLE UNIT (ACU)
Each Acom operator position is equipped with a Windows-based workstation and an Acom Console Unit (ACU). The ACU connects the workstation to the Acom switch through a redundant T1 or E1 link over either a direct wire-line connection or an IP network connection. This provides the position with local switching of all operator transmit-and-receive audio.
The ACU is an intelligent switch. It includes daughterboards that provide access to radio and telephone voice channels, data, signaling, and T1 or E1 connections. The ACU also includes sophisticated switching, conferencing, multiplexing and DSP capabilities. Its full-duplex audio gives operators control over how audio is presented through headsets and over external speakers.
The ACU also provides connections to audio devices such as desktop microphones, headsets, handsets, speakers, footswitches, "on-air" indicator lights, long-term voice loggers and Instant Recall Recorders (IRR), such as Acom’s built-in Integrator IRR application. This makes the Acom console a highly flexible, modular workstation that can evolve along with your operational environment.
The ACOM DS3 SUBRACK (ADS)
The Acom DS3 Subrack (ADS) provides Acom’s high-bandwidth backbone. The operator position’s ACU and the ALS are connected through a T1 or E1 link over either a direct wire-line connection or an IP network connection to the Acom switching backbone. The ADS consists of a controller and several dual interface modules that manage the transmission of communications and data between the ACUs and ALSs. Multiple ADS units can be linked together in a self-healing ring architecture that forms the foundation of the Acom system.