Zetron’s VoIP emergency call-taking system is a standards-based solution that offers the advantages of IP without risking reliability or performance. It is built upon an IP core and uses the widely accepted Session Initiation Protocol (SIP). Yet, the extensive set of features available in Zetron’s Integrator 9-1-1 Computer Telephony Integration software are not sacrificed. The Series 3300 accepts standard 9-1-1 trunks, 7-digit emergency lines, caller ID lines, wireless Phase 1 or 2, or, if the PSAP has service from a VoIP provider, VoIP calls. After the call is received, 9-1-1 calls are routed to ring at the call-taker position without any additional call-processing delay. At the position, the call taker can answer the call with a mouse, keyboard, touch screen, or 9-1-1 telephone set, which is always present to maintain the call in case of PC failure. With the Series 3300, 9-1-1 calls can be transferred manually or automatically to a PSAP’s alternate emergency call taking system over IP, avoiding the Central Office.
Series 3300 Spec Sheet
Series 3300 Interface Application Note
Series 3300 Upgrade Application Note
Product Features and Configuration
- 9-1-1 call handling immune from PC or IP network failures
- VoIP intelligent call overflow of voice and data to alternate Series 3300 equipped PSAPs
- Ready to receive VoIP calls
- Automatic Phase II Wireless ALI Repeat on primary or alternate Series 3300 system
- IP Remote operator positions from central Series 3300
- Economic addition of administrative IP phones
- Standards-based using Session Initiation Protocol
- Extensive feature set of well established Integrator 9-1-1 Computer Telephony Integration (CTI)
- Dynamic Button with descriptive labels
- Fault tolerant, high availability architecture
- Convert Series 3200 to IP capable Series 3300 without a forklift replacement